AKA | Signs a Career as a Customer Service Manager is for You
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Signs a Career as a Customer Service Manager is for You

Signs a Career as a Customer Service Manager is for You

Signs a Career as a Customer Service Manager is for You

A Customer Service Manager is responsible for ensuring customer satisfaction with an organisation. You will manage teams to meet targets. Here are the signs you’d make a good customer service manager:

 

You have…

 

  • excellent communication skills that allow you to inform customers and work with other professionals
  • listening skills, to understand exactly what customers require
  • problem-solving skills
  • the confidence and diplomacy to remain calm when dealing with difficult situations
  • teamwork and leadership skills
  • the drive and creative thinking, to constantly produce new ideas to improve customer service 
  • time management skills and an ability to work well under pressure and meet deadlines.

 

You want to…

 

  • aid customers 
  • communicate with customers by telephone, email, letter and face-to-face
  • investigate and solve customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
  • handle customer complaints or any major incidents, such as a security issue or a customer being taken ill
  • issue refunds or compensation to customers
  • keep accurate records of discussions or correspondence with customers
  • analyse data to determine the level of customer service your organisation is providing
  • develop feedback or complaints procedures for customers to use
  • manage staff recruitment and appraisals
  • train staff to deliver a high standard of customer service
  • lead or supervise a team of customer service staff
  • learn about your organisation’s products or services and keep up to date with changes.

 

You don’t mind…

 

  • mostly office-based work
  • living near or commuting to a town/city
  • Potentially dealing with angry customers
  • a pressured environment with a need to meet targets on time

 

Getting started

 

This career is open to all graduates but a degree or Higher National Qualification in the following subjects may be advantageous:

Experience in customer service is obviously valuable. This can be gained through entry positions such as a customer service assistant or extracurricular activities.

 

Search all customer service manager jobs on our vacancies page.

 

Article source: https://www.prospects.ac.uk/job-profiles/customer-service-manager 

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